Delivery Questions

Our delivery times are between 9am & 6pm (peak delivery times are likely to be later).  When your delivery has been completed you will generally receive an email letting you know. (During peak holidays, you  may receive this email the day prior, letting you know that it has been scheduled and has been assigned a route.).

Should you need an update on your delivery status, please call our customer service team at 614-579-0309 and/or email us at [email protected]

Our delivery times are between 9am and 6pm. On florists holidays or during heavy delivery days, times may go later than 6pm.  Should you require a delivery to be made before a certain time, we would suggest our Rush Delivery Services.

• When a recipient is not home, we will attempt to leave the delivery with a neighbor, (see neighbor FAQ).
• If a neighbor is not available, we return the gift to our store and attempt to make contact with the recipient via phone verbally and/or a text message to reschedule the delivery.
• We WILL NOT contact you after the first attempt.
• Should the recipient return our call with a better delivery time, we will move forward and re-deliver the package at no additional charge.
• Should the recipient not return our call, we will automatically re-attempt the delivery a second time, again at no additional charge to you.
• If a delivery requires more than two attempts to be made, a delivery charge will be assessed each time after two attempts.
• Should we get to this point in the process, we will contact you regarding the multiple delivery attempts.
• Please note:  We do not refund due to a recipient not being home.  It is our intent that all packages/gifts are delivered in a timely manner to the recipient. However, refunds will not be made due to a recipient not being at the delivery location.

  YES - We Do Leave Deliveries With Neighbors.

• It is our company policy, and industry standard, to leave deliveries with a neighbor before bringing it back to one of the shop.  This practice keeps the cost of delivery low and guarantees the quickest delivery of your gift to the recipient.
• Should this happen, you will generally receive an email stating that your delivery has been completed. Generally, it will state that it was left at an alternate address.
• We will often call the recipient, and/or text the recipient and/or tag their door with the location/address, name, and phone number of where it was delivered.
• We will try the neighbor on the left, right, and directly across from the delivery address.
• Please Note:  If this is NOT acceptable to you, please call our shop and/or DO NOT place your order on our website.

As a general rule, we DO NOT leave flowers, gifts, or alcohol at a doorstep

• Often our driver will make contact with the recipient of your gift when they are not home.  Many times the recipient will request us to leave the package.  Policy on this request can vary.
  • During extreme weather, such as freezing cold or excessive heat, we will NOT leave a package even if they request us to.
  • We will offer for them to pick it up, or for us to redeliver it.
  • During cooler weather, such as in Autumn, we may complete their request.
• However, as a general rule, we DO NOT leave packages on doorsteps, even if you request it.
• If we are requested or required to leave a package by yourself or the recipient against our recommendation, we no longer will guarantee the product as it is no longer in our control.  Should the product prematurely spoil or come up missing, we will not refund or replace it under any circumstance.

Please Note:  DO NOT request us to leave a package in our special instructions section.  Our drivers, due to policy, will ignore this request and complete our normal delivery process.   Additionally, please know that with alcohol, it is illegal.

Most hospitals do not allow our staff to deliver to a patient’s room directly due to HIPPA Laws.  Most Cancer centers do not allow fresh flowers or plants at all.  Hospitals in Central Ohio have a general policy that flowers are to be delivered to The Hospital Flower Room, Nurses Station or Front Reception Desk.  They will then have an hospital employee or volunteer deliver the gift to the recipients room. Once we have completed the delivery to a location per hospital policy, the delivery is considered completed.  WE DO NOT DELIVER AT ANYTIME DIRECTLY TO A PATIENTS ROOM.

Our deliveries are completed in an order of importance, or a ranking system.  The policy on order of delivery and what deliveries receive greatest importance are listed below.  We offer a rush delivery.  Should the below policies not meet your needs, please pay for the rush delivery and we will get your package out with a courier service to meet that demand.

1. Time in which your order was received vs. other customers’ orders.  Priority is always given to the customer who placed their order first.  Sometimes this is overruled by the customer who pays for a rush delivery or guaranteed delivery time.

2. Funerals:  Sympathy orders being delivered to a funeral home, or a church are always given the highest priority due to the circumstances surrounding showing times and memorial times. These packages are always given the highest priority,

3. Schools, Hospitals & Business: Gifts being delivered to staff members, patients, or students at a school, hospital, or a business, especially during major floral holidays such as Valentines, Mothers Day, Bosses Day, Sweetest Day, ect....  We do NOT deliver to dorms rooms, ICU, Patients rooms, or Cancer centers.

4.  Residential: Gifts being delivered to a home, for any occasion, will be scheduled between the above deliveries and/or after.

For The Best Delivery Success To a Funeral Home Or Church, Please Consider The Following.

• It should be noted that Bereavement gifts are placed on our highest priority in delivery due to the sensitivity of the gift and timelines surrounding showings.
• Provide us with the name of the Funeral Home, if delivery is not to a funeral home, but still for a service, please provide us the name of the funeral home handling the service in special instructions.  The delivery address should be to the location of the service along with the business name.
• Provide us the showing time for the family. This is generally one hour prior to the publicly listed time.  If the 1st showing is prior to 1pm we highly recommend paying RUSH delivery if you would like your gift delivered prior to the 1st showing.
• Call the funeral home in advance and verify the showing times, service times, and all locations of showings and services.
• We do not conceal identity on any gift to the recipient.  We can send anonymously, but if they call, we will share the name of the sender, but only the name, no other information.
•  Please provide us as much possible information in special instructions about the showing times for the family as possible.

• Tell us the department the employee is in.
• We are unable to deliver directly to an employee.  Most companies require delivery to the front reception area.  Once we make the delivery to the location required by that company’s policy, we consider the delivery complete.  Please remember, our service is to deliver to the address you provide, we are not able to wait for an employee to come and retrieve the package.
• Know when they get off work, we highly recommend paying RUSH delivery if you need it there by a certain time.
• Call the company in advance and verify that employee deliveries are ok.   Additionally, understand the policies of the company you are requesting us to deliver to.
• We do not conceal identity on any gift to the recipient.  We can send anonymously, but if they call, we will share the name of the sender, but only the name, no other information.
• Understand that we deliver to the address provided, many times we are not aware if someone is not working or has gone home.  If they have left or the package is refused, or the delivery is left and they are not there, we are not responsible for the gift.  We do not refund because someone was not at work.
• Redelivery will be attempted one time at no charge.  Each time there after is at regular delivery rates.
• PROVIDE THE RECIPIENT'S PHONE NUMBER.  Your number will not help us get the gift delivered, it will only slow it down.

• Please note:  We do not refund due to a recipient not being at work.  It is our intent that all packages/gifts are delivered in a timely manner to the recipient. However, refunds will not be made due to a recipient not being at the delivery location.

• Tell us if the gift is for a student or an employee.
• We are unable to deliver directly to dorms due to school policy.
• If school releases before 3pm, we highly recommend paying RUSH delivery.
• Call the school in advance and verify if students are allowed to receive flowers.  Many do not. they often require them to be left in the office until the end of the school day.
• If a student rides the bus home, avoid large items.
• We do not conceal identity on any gift to the recipient.  We can send anonymously, but if they call, we will share the name of the sender, but only the name, no other information.
• Avoid sending any alcohol to schools and/or dorms even when 21 and older, many have policy restrictions causing refusal of the item, and we do NOT issue refunds on alcohol.
• Redelivery will be attempted one time at no charge.  Each time there after is at regular delivery rates.
• PROVIDE THE RECIPIENT'S PHONE NUMBER.  Your number will not help us get the gift delivered, it will only slow it down.
• We do not deliver to PO Box,  or Box #'s.  Only physical and verifiable addresses.  UPS and/or Shipped deliveries do not have a guaranteed delivery date.  We are unable to guarantee when UPS, Fed-Ex, or the USPS will deliver the package.  We ship ground.  If you want an overnight delivery service, contact one of our stores directly.

Yes, our driver will often reach out to the recipient via a text or a phone call 1 or 2 stops prior to their delivery.  This offers us the highest success  rate in deliveries. Unfortunately, exceptions to this practice are often missed or create a slow down in our delivery process.

Due to limited availability of florists open Sunday, we can not guarantee delivery on Sunday. However, Monday will need to be an option for delivery if Sunday is not available.  Additionally, should your delivery be for a Funeral service on a Sunday, we will generally delivery it the Saturday before.

Several of our gift items are shipped directly through Federal Express, Unites States Postal Service, or UPS.  At this time, we are unable to ship to PO boxes, hotels, or hospitals via a shipping agency. Cut-off times for same-day shipment and available shipping options are clearly marked on the order form for each item. The date your order will be received will depend on the shipping date and the shipping method you select. Items shipped UPS Ground can take 3 to 7 business days, and delivery dates are not guaranteed. Items shipped Overnight or 2-Day are guaranteed to be delivered within that period. Please note that the guaranteed shipping options are based on business days, so an order shipped on a Friday by FedEx 2-Day would be delivered on the following Tuesday.

Due to the various time zones between the U.S. and other continents, same day delivery is not available. We can only guarantee delivery dates for orders received three business days in advance. You must call us to place an international delivery order; you cannot do so online.