Policies & Procedures

* Note all transactions are in US currency. In the U.S. and Canada, same-day delivery is generally available Monday through Saturday on orders received before 12:00 pm in the recipient's time zone (excluding holidays and peak floral delivery periods). Orders received after 12:00 pm in the recipient's time zone may be delivered the next delivery day. There are no deliveries on Sundays and legal holidays. Please make sure that your order information is accurate and complete in order to avoid delivery delays. This would include the apartment or suite # if needed, and most especially a current telephone number.

Changes to address information or incorrect addresses after the order has been placed resulting in a re-delivery will be subject a re-delivery charge.

While we process your request the moment we receive it during business hours, it is sometimes very difficult to get cancellation requests complete. Our network ranges throughout the country and because of the importance placed on a timely delivery of your request and various time zones, it can sometimes be very difficult to stop or cancel a delivery attempt or a placed order. Cancellations must be done prior to delivery, and in all cases within 24 hours or placing your order. Any cancellation requests after this period cannot be guaranteed and subject to a 20% charge.

As we are dealing with a fresh product, many variables may affect the condition of your arrangement. Depending on the type and variety of flower, you can expect cut stems to look beautiful for a minimum of 5 days and a maximum of 10 days. 
Flowers: 
Please report any issues within 24 hours of receipt. We will gladly replace an arrangement you are not 100% satisfied with. For delivery orders a new arrangement will be sent to your recipient, and pick up the unsatisfactory arrangement. For in store or pick-up orders simply bring in the unsatisfactory arrangement and we will replace it with a new arrangement. If you are still not satisfied with the product, we will be happy to refund your purchase price. Flowers must be returned in the same container in which they were received, if applicable. 
Plants: 
Please report any issues within 24 hours of receipt. We will gladly replace a plant you are not 100% satisfied with. For delivery orders a new plant will be sent to your recipient, and pick up the unsatisfactory plant. For in store or pick-up orders simply bring in the unsatisfactory plant and we will replace it with a new plant. If you are still are not satisfied, we will be happy to refund your purchase price. Plants must be returned in the same container in which they were received. 
Gift Baskets:
Please report any issues within 24 hours of receipt. We will gladly replace a gift basket you are not 100% satisfied with. For delivery orders a new gift basket will be sent to your recipient, and pick up the unsatisfactory product. For in store or pick-up orders simply bring in the unsatisfactory product and we will replace it with a new gift basket. If you are still are not satisfied, we will be happy to refund your purchase price. Gift baskets must be returned in the same state as received; with all products intact and in same container or basket. 
• Due to state regulation complications we are unable to accept any returns on products which include alcohol.
• Refunds will be processed immediately after the product is returned, but it may take up to 48 hours for refunds to be posted to your account. 
• Refunds will only be issued for delivery charges if the issue is related to the delivery.
• Refunds will not apply if a replacement product was supplied and accepted.
• Griffin’s Floral Design must be notified in the time frames indicated. Items will be picked up (and replacement product provided) based upon our delivery schedule. Clients are always welcome to bring the product into the flower shop for immediate return and replacement. 
Griffin’s Floral Design is appreciative of your patronage. Please let us know how we can help you.

All transactions are in US currency. All inclusive pricing includes a $9.95 transaction fee but does not include a 7% sales tax. In the U.S. and Canada, same-day delivery is generally available Monday through Saturday on orders received before 2:00 pm in the recipient's time zone (excluding holidays and peak floral delivery periods). Orders received after 2:00 pm in the recipient's time zone may be delivered the next delivery day. There are no delivery guarantees on Sundays and legal holidays without verbal confirmation. Please make sure that your order information is accurate and complete in order to avoid delivery delays.